Refund Policy

EasyScout is committed to fair and transparent billing. This Refund Policy outlines the circumstances under which refunds are available for subscriptions and other fees.

1. Tenant Subscription Refunds

3-Day Cooling-Off Period: You may request a full refund within 3 days of subscribing, provided you have not accessed any property owner contact details or full addresses through the platform.

After Contact Disclosure: Once you have unlocked any landlord's contact information (phone, email, or full address) through a subscription, no refund will be issued, as the core service has been delivered.

Technical Issues: If you were charged due to a platform error and did not intend to subscribe, contact us within 24 hours with evidence. We will investigate and refund if the charge was erroneous.

2. Property Owner Verification Fee

The one-time landlord verification fee (₦10,000) is non-refundable once the verification review process has begun.

If your verification application is rejected by our team due to document quality issues, you may resubmit without paying again within 30 days. If rejected due to fraud, identity mismatch, or policy violations, the fee is forfeited.

3. Featured Listing Fee

Featured listing boost fees are non-refundable once the featured placement has been activated on the platform, regardless of whether the listing receives enquiries.

If a listing is rejected by our admin team after you have paid for featuring, a full refund will be issued within 5 business days.

4. How to Request a Refund

To request a refund, email billing@easyscout.ng with:

• Your registered email address
• The date and amount of the charge
• The reason for the refund request
• Evidence if applicable (e.g. screenshot of error)

We will respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your bank.

5. Chargebacks

If you initiate a chargeback through your bank before contacting us, your account will be suspended pending investigation. We encourage you to contact us first — most billing disputes can be resolved quickly and amicably.