Refund Policy

Our subscription refund terms and conditions.

Effective Date: June 2026

Last Updated: June 2026

1. Overview

EasyScout Nigeria Limited ("EasyScout", "we", "us", or "our") operates as a digital property discovery platform designed to connect verified property owners with prospective tenants across Nigeria. Because our premium subscription packages instantaneously unlock proprietary digital value—including direct landlord contact lines, precise house addresses, map tracing indicators, and direct automated inspection request bookings—all subscription payments are fundamentally classified as non-refundable unless specified otherwise within this policy statement.

2. Non-Refundable Nature of Digital Services

By processing a subscription transaction on EasyScout, you explicitly acknowledge and confirm that the premium tools provided represent digital data delivered immediately upon verification of successful funding. Consequently, no refund claims can be processed based on the following standard user contentions:

  • A tenant changes their mind or alters their personal search criteria after completing a premium subscription activation.
  • A tenant fails to secure a lease agreement or chooses not to proceed with properties listed on our Platform.
  • A listed property becomes unavailable or is successfully rented out to an independent party shortly after subscription activation.
  • A landlord and tenant fail to agree on tenancy terms, caution fees, or lease durations during direct subsequent negotiations.

3. Permitted Exceptions for Refund Claims

EasyScout values absolute financial fairness and billing transparency. We will comprehensively review and process complete subscription refunds under the following explicit technical or structural situations:

A. Double Billing and Transaction Duplications

If a processing system delay or system failure results in your account being charged multiple times concurrently for the same subscription bundle pack, we will immediately reverse the duplicate payment(s) back to your original source channel upon verification of billing logs.

B. Verified Core Technical Service Failures

If a severe system downtime event or database error entirely prevents your profile from accessing the subscription parameters (such as a constant failure to unlock phone metrics despite a successful payment authorization badge), and our engineering helpdesk fails to restore accessibility within forty-eight (48) operational hours of a formal report, a proportional refund will be approved.

C. Fraudulent or Unauthorized Card Manipulation

If you observe unauthorized charges on your bank statement tracing back to EasyScout via stolen credentials, please contact us alongside your merchant bank immediately. Verified fraudulent activities will be processed in coordinate alignments with our third-party payment gateway guidelines (Paystack).

4. Independent Real Estate Transaction Disclaimer

EasyScout operates strictly as an interactive matchmaking directory network; we do not own, manage, or act as an agent for any property listed across our databases. All lease payments, rental options, caution deposits, agency commissions, or legal formatting fees are exchanged completely outside our Platform boundaries directly between users. EasyScout does not process, hold, track, or handle any transaction funds related to rent, and we hold zero liability over rental disputes or demands for rent refunds.

5. How to File a Dispute Claim

To request an audit on a payment anomaly or double-charge incident, please submit a formal ticket to our dispute desk within seven (7) calendar days of the initial transaction timestamp. Claims submitted outside this time limit will be automatically rejected. Your request must include:

  • Your registered full account name and email address link.
  • The precise transaction reference string generated during payment checkout.
  • Clear payment confirmations, bank alerts, or screenshot logs showcasing the double-debit event.

6. Reversals and Settlement Timelines

Once a dispute claim is officially filed, our accounting division will review your transaction logs within three (3) business days. Approved adjustments are cleared instantly on our platform, but final credit reflection timelines are dictated by our digital gateway aggregators and your local commercial bank network. Typically, refunds settle into original debit channels within 5 to 10 banking days.

7. Contact Us

For questions about this policy, or to submit a formal refund audit request, please email our support team:

We are committed to protecting your personal information and maintaining a safe, transparent, and trusted property discovery platform for landlords and tenants across Nigeria.